Privacy Policy

Our Commitment to Your Privacy

We value your relationship with us, and we know that respect for your privacy is the very foundation of that relationship. Since our company was founded, we have built a reputation based on trust. Advances in technology have made safeguarding private information all the more important. We promise to safeguard the information you share with us.

Who is Covered by this Notice?

This notice applies to all of our current and former customers.

What Kinds of Information Do We Collect?

We collect the following types of information about our customers:

  • Income, marital status, age, driver license and Social Security numbers and other information from applications and other forms you complete
  • Loan payment history, account balances and other information about transactions you conduct with us, our affiliates, or others
  • Account information from other companies that you ask us to maintain online for you
  • Credit scores or credit histories from credit reporting agencies and other information such as demographic information and insurance claims information we receive from third parties

We call all of this information "Customer Information."

How Do We Use This Information to Your Benefit?

We use Customer Information to provide you with superior service and value. Sharing Customer Information can save you time because you're not continually supplying our affiliates with the same information. It can reduce the amount of unwanted mail you receive because we send you only information that may truly interest you. It also allows you to get the assistance you need through our telephone service centers.

How Do We Protect Customer Information?

Our employees have limited access to Customer Information. They have access only when it will help you do business with us or help us do business with you. We maintain physical, electronic and procedural safeguards that comply with government regulations to guard Customer Information.

What if Your Information is Not Correct?

We have procedures in place to maintain accurate Customer Information. These procedures include responding to requests to correct inaccurate Customer Information. If you believe our customer records contain incorrect information about you, call or write to us at the telephone number or address listed on your account statement.

What If You Suspect Identity Theft?

If you're concerned that someone has unauthorized access to your personal information, please call us immediately at (800) 382-5465 so we can take steps to help protect you. You should also report your concerns to:

  • Your local law enforcement officials
  • The Federal Trade Commission identity theft hotline at (877) ID-Theft
  • The Social Security Administration fraud hotline at (800) 269-0271
  • Your credit card companies. Remember, knowing where to find your credit card information and toll-free contact numbers will help in an emergency.
  • National credit reporting organizations that can place a fraud alert on your name and Social Security number:
  • Equifax (800) 525-6285
  • Experian (888) 397-3742
  • Trans Union (800) 680-7289

 

For California Residents Only

The rights you have under federal law are stated in our privacy notice you receive from us. As a California consumer, you have two (2) additional choices. You may restrict the sharing of information with our affiliates (companies we own or control) and with outside financial companies (companies we contract with to provide financial products and services to you). View more information.